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eBay fraud Informations
iBlue Smart Gate products from unofficial sources have reappeared on eBay. The operation of these products is not guaranteed. They have a false serial number and cannot perform their basic…
Buy on Amazon
Attention! Unofficial iBlue Smart Gate products at the Amazon Prime Marketplace. We have been informed that several customers have purchased a unofficial iBlue Smart Gate from Amazon Prime. Products sold…
May I change the items in my order? Order management
We will do our best to change, add to, or remove items from your order prior to shipping, but because we ship very quickly, this may not be possible no…
Can I have my order shipped to a P.O. Box? Shipping
We are unable to ship orders to P.O. Boxes. You can use a P.O. Box as your billing address, but must use a different shipping address for delivery.
How can I track my order? Order management
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the FedEx website…
What do I do if my tracking number doesn’t work? Shipping
It may take tracking information up to 24 hours to go live in the courier’s system from the time you receive your shipment notification email. If your tracking number has…
For international customers outside the European Union Order management
Please note that the products are shipped from Hungary, and that your order may be subject to additional import duties and taxes when it arrives in your country if your…
How do I know my shipping costs? Shipping
International customers outside EU: In addition to the shipping costs, you’ll also be responsible for paying the customary import fees – including duties, brokerage fees, and VATs – on your…
When can I expect delivery of my order? Shipping
Orders generally take 1 to 3 business days to arrive. Please note that orders submitted on the weekends and holidays will not ship until the next business day. International delivery…
When will I receive my tracking number? Shipping
Once your order has shipped it usually takes up to 24 hours for the tracking number to be available on our website and the fedex.com system. When your tracking number…
When will my order ship? Shipping
Orders for IN STOCK items placed before 12 PM Central Europe Time on a business day will be shipped the same day. All other orders will be shipped no later…
May I change the address for my order? Shipping
If your order has not yet shipped We will make every attempt to change or correct the shipping address for your order prior to shipping. However, because we ship very…
Still have questions?
If you can’t find an answer, email us at [email protected] to open a new support ticket.
